FAQ
About MIEL
It is a luxury Saudi brand specializing in body care, aiming to transform your daily care routine into a pleasant ritual of relaxation and pampering, through formulas rich in natural honey that give your skin the hydration and softness it deserves.
Where are MIEL products made?
All our products are manufactured according to the highest approved quality and manufacturing standards, with the help of specialized laboratories and factories to ensure the provision of safe, tested, and highly effective formulations.
What makes MIEL different from other body care brands?
We rely on honey as the main ingredient and hero of our story for its nourishing benefits, and we blend it with carefully considered formulations to provide deep hydration, while paying attention to the complete sensory experience of the velvety texture, the calming scent, and even the elegant packaging that reflects femininity and simplicity.
Are MIEL products cruelty-free?
Yes, we are fully committed to animal welfare; all our products are free from any animal testing or experimentation (Cruelty-Free).
About MIEL products
Why is honey a key ingredient in MIEL formulations?
Because it provides the skin with deep hydration and superior nourishment, restoring its natural softness and radiance.
Are MIEL products made with natural ingredients?
Yes, we rely on carefully selected natural ingredients to provide safe and gentle care for your skin.
Can I view the complete and accurate ingredients list for each product before purchasing?
Certainly, you will find a detailed list of ingredients explained on each product page on the website.
Are MIEL products safe for daily use?
Yes, our gentle formulas are designed to be safe and ideal for regular daily use.
Are MIEL products suitable for all skin types?
Yes, our gentle formulas suit different skin types to give them balance and smoothness.
Can I use MIEL products during pregnancy or while breastfeeding?
The products are safe for body care, and for reassurance, we recommend consulting your specialist doctor before use.
Are MIEL products suitable for sensitive or extremely dry skin?
Yes, our products work to soothe sensitive skin and deeply moisturize dry skin.
How do I choose between Body Butter and Body Lotion?
Butter is suitable for deep moisturizing of very dry skin, while lotion gives you light, fast-absorbing moisture for daily use.
What is the difference between an Oily Scrub and a Whipped Scrub?
The oil scrub provides intensive exfoliation that leaves a moisturizing protective layer, while the whipped scrub has a light, creamy texture that is easy to wash off.
Is the Body & Hair Mist suitable for daily use on hair without causing dryness?
Yes, its gentle formula gives you a fresh and pleasant scent without causing any dryness to your hair strands.
What is the best way to use Body Powder for a smooth, velvety feel?
Apply a small amount to clean, dry skin immediately after showering for a silky, dry feel.
How can I check the expiration date of my product?
You will find the expiry date and shelf life after opening shown on the label printed at the bottom of the package.
How do I store MIEL products correctly?
Store in a cool, dry place at room temperature, away from direct heat and sunlight, with the package tightly closed.
Are MIEL products registered and authorized by the relevant authorities in Saudi Arabia?
The brand is officially documented and approved under a freelance work permit issued by the relevant authorities.
Order and Shipping
Where does MIEL deliver its products?
We ship and deliver all orders to allGulf Cooperation Council (GCC) countries.
How long does delivery take within Saudi Arabia?
Delivery takes several days From the date the shipment is prepared and delivered to the shipping company.
How much does shipping and delivery cost?
The fixed shipping cost depends on the distance or the country to which the shipment is destined..
How can I track my order after placing it?
You will receive a link and tracking number via text message or email as soon as the shipment is handed over to the shipping company so you can track its progress directly.
Payment and installment methods
What payment methods are available on the MIEL website?
We offer payment options via Apple Pay, in addition to convenient installment options via Tabby and Tamara.
Do you offer installment payment options through Tabby or Tamara?
Yes, you can easily pay for your purchases in installments without interest or additional fees through Tabby or Tamara.
Is it safe to make a payment through the website?
Yes, all financial transactions are processed through encrypted payment gateways secured with the highest security standards to protect your banking data.
Return and exchange policy
What is MIEL’s return and exchange policy?
The policy allows for exchange and return within a specified period, provided that the product is in its original condition and outer packaging, unused.
How many days do I have to request a return?
You can submit a replacement or return request within 2daysFrom the date of receipt of the shipment.
Can I return a product after opening it?
No, for the sake of safety and public health, no product that has been opened or tried can be returned or exchanged.
What should I do if my order arrives damaged?
Contact us immediately, attaching a photo of the product and packaging at the time of receipt, and we will help you replace it without incurring any additional charges.
How can I contact the MIEL Customer Support team?
You can contact us via WhatsApp, email, or direct messages on our official accounts and we will be happy to serve you.
What are the available customer service hours?
Our team is available to serve you fromSunday to ThursdayFrom the hour10 AM to 8 PM.
Contact MIEL
Need help choosing the right product for your body care routine, or have a question about your order?Our MIEL customer care team is happy to assist you and answer any questions you may have.
WhatsApp: +966 54 995 4798
Email: [email protected]
Customer Care Hours: Sunday to Thursday, 10 AM to 8 PM.