Exchange & Return Policy

At MIEL, your health and safety are our highest priorities. Because our personal care products are crafted for direct application to the skin, and to ensure every item reaches you under the highest standards of hygiene and quality, our Return & Exchange policy is structured as follows:


General Policy


Beauty & Personal Care Products Due to health and hygiene reasons, returns and exchanges are not permitted once a purchase is completed. This ensures that no product is exposed to conditions that could compromise its purity or quality.


Damaged Goods & Shipping Errors


 To guarantee a satisfactory shopping experience, we take full responsibility and offer a free replacement or return only under the following circumstances:

  • Receiving a damaged or broken item during transit.
  • Receiving an incorrect item different from your original order.


Conditions for Claim Approval:

  • Contact our customer care team within 24 hours of receiving your shipment.
  • Provide a clear photo or video showing the damage or error immediately upon opening the package.


Refund & Replacement Process (In Case of Damage)


  • Upon verifying the condition of the item and confirming the damage or manufacturing defect, you can choose between receiving a brand-new replacement at no extra charge or a full refund.
  • If a refund is chosen, the amount will be issued back to your original payment method within 7 to 14 business days (depending on your bank's policy).


How to Reach Us 


If you encounter any issues with your order, the MIEL team is always delighted to assist you and follow up until your case is fully resolved: